Website Contact Information

Contact Downed Websites on Twitter, Facebook, Google+, or by Phone

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Getting in touch with a website when it's not working for you, or finding out what's wrong when a website is completely down, is difficult when you can't access the website to find contact information!

Luckily, nearly all major websites have official channels on popular social networks, like Twitter, Facebook, and Google+, where you can contact them for support. Service status pages are also becoming more common. Believe it or not, some companies still have phone numbers!

Checking in for updates during a major problem, like when a site is showing an internal server error or maybe a 502 bad gateway message, is also something their social networks and status dashboards are really good for.

Websites are listed alphabetically by name and dozens more are coming soon. Please let me know if you find inaccurate contact information and I'll update it.

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Amazon (amazon.com)

Amazon Logo
© Amazon.com, Inc.

When Amazon.com is down, or has a major service disruption, you have several ways to contacting them or checking in for information on what's wrong.

@AmazonHelp is Amazon.com's official Twitter-based customer service account. If the Amazon.com website is having trouble, this is a good first place to check or ask for information.

While not support-centric, the Amazon.com Facebook and Amazon.com Google+ pages might also be helpful.

If the page is available, you may also be able to get help from Amazon's Contact Page.

Amazon can also be reached by phone at 1 (866) 216-1072.

Facebook Logo
Facebook Logo. © Facebook, Inc.

With so many active, sometimes all-day users of Facebook, it's often as if time stops completely when Facebook is down.

Luckily that's not actually the case, so your best bet is to keep tabs on the status of Facebook on Twitter. Yes, that's right. Facebook's official Twitter account is @facebook and you're likely to find reports of major service issues there.

I can't be sure that it'll be of much use, but Facebook does have a contact number: 1 (650) 853-1300. More »

Screenshot of the Google logo
Google Logo. © Google, Inc.

Google Search rarely goes down. It has in the past, and likely will for one reason or another in the future, but the world's biggest search engine is pretty stable, at least compared to most other websites.

While there's no official status page for Google.com, any issues will likely be promptly reported on @google, the company's official Twitter page.

You can check the Google Facebook Page as well, but it's often less active than their Twitter account. The Google Google+ page is another option but depending on the scope of the Google outage, it may not be available.

Google does not have a telephone number for support regarding its search engine.

Non-US Google Search

The same check-Twitter-first strategy also applies when you're looking for information when Google's non-US search engines are down.

Here are the official Google Twitter accounts for a few of their other search properties:

Google Africa (@googleafrica), Google Argentina (@googleargentina), Google Australia (@googledownunder), Google Brasil (@googlebrasil), Google Canada (@googlecanada),Google Germany (@GoogleDE), Google India (@googleindia), Google Italy (@googleitalia), Google Japan (@googlejapan), Google Mexico (@googlemexico), Google Russia (@GoogleRussia), and Google UK (@GoogleUK).

If you didn't see the Google Search property you wanted, you'll probably find it on their Official Google Twitter Accounts page... assuming that page isn't down right now. More »

LinkedIn Logo
LinkedIn Logo. © LinkedIn.com, Inc.

LinkedIn is the biggest professional networking website on Earth. When LinkedIn goes down for very long, it's sure to make the news.

Lucky, LinkedIn has an official Twitter account for all things support related, the aptly named @LinkedInHelp. Not only is LinkedIn Help on Twitter great for reporting and keeping tabs on LinkedIn outages, they do a great job with one-on-one help with their site too.

While probably not as responsive about LinkedIn site problems, LinkedIn on Facebook and LinkedIn on Google+ are both official accounts and may be helpful resources during an outage. More »

Twitter Logo
Twitter Logo. © Twitter, Inc.

When Twitter goes down, often due to too many users on the service at once, you'll often see the famous "fail whale" image above a Twitter is over capacity message.

In worst-case scenarios, you may instead see an HTTP status code like a 403 Forbidden or 502 Bad Gateway. Most of the time there's little to do but wait.

If the Twitter outage seems to be longer than usual, or you're curious about the status of the problem, check out Twitter's Facebook Page, which is likely to have information about what's going on.

Twitter also keeps @Support, their official support account, but depending on the scope and type of outage, is likely not to be available when the rest of Twitter is down. More »

Wikipedia Logo
Wikipedia Logo. © Wikipedia.com, Inc.

Wikipedia, the free encyclopedia that anyone can edit, is expected to have 100% uptime... and probably comes pretty close.

Wikipedia's official Twitter account, @Wikipedia, is probably your best bet for status information if you're pretty sure the site is down, followed by Wikipedia on Facebook. They also keep a Wikipedia Google+ Page that might come in handy.

While I can't guarantee any kind of response, Wikimedia, the group behind Wikipedia, is available via email at info-en@wikimedia.org and via phone at 1 (415) 839-6885. More »

Yahoo! Logo
Yahoo! Logo. © Yahoo!, Inc.

While Yahoo! doesn't drive the kind of traffic it once did, millions still use the once popular web portal for everything from news to email. With that kind of following, it's a big deal when Yahoo! is down.

Luckily, Yahoo! has a number of official customer care accounts on all the popular social networks, great when Yahoo! Mail is down and you need help, or if other Yahoo! properties are experiencing problems.

As with most companies, the most up to date information on a downed service can usually be found on Twitter. If Yahoo! is down for you, head right to @YahooCare, their official customer care account, for information or to report the problem. Yahoo! Japan users should check @Yahoojp_CS when Yahoo! services are down.

Yahoo! customer support is also on Facebook at Yahoo Customer Care. While not a support-centered account, Yahoo! on Google+ might come in handy too.

Yahoo! can be reached by phone at 1 (800) 318-0612. More »

YouTube Logo
YouTube Logo. © YouTube, Inc.

All hell seems to break loose when YouTube is down. How are we to survive without kitten videos? I'm teasing... mostly.

Regardless of how much it impacts your life when YouTube is down, their @YouTube Twitter account will keep you informed of any major outages. This isn't a support-specific account, but it's probably your best bet.

You might also want to check the YouTube Facebook Page or YouTube on Google+.

YouTube can also be reached by phone at 1 (650) 253-0000. More »